Commerce ops

Policy Analysis Project Intern (TikTok Shop - LATAM Governance and Experience) - 2026 Start (BS/MS)

Location
:

Mexico City

Employment Type
:

Intern

Job Code
:

A46872A

Responsibilities

About our team
TikTok Shop’s Governance and Experience (GNE) team is a global, mission-driven group dedicated to building a safe, fair, and seamless marketplace for users, sellers, and creators. Behind every transaction, we shape trust policies, engineer intelligent systems, and design secure, intuitive user journeys that protect the integrity of the platform and enhance the e-commerce experience for millions every day.

We’re looking for passionate, curious individuals who care deeply about user experience and thrive on solving complex, high-stakes challenges. If you’re eager to join a team where your ideas matter, your work drives real impact, and learning never stops, join us in building the future of e-commerce, one meaningful experience at a time.

What makes our graduate track unique?
Our graduate track is designed to develop cross-functional talent with deep expertise in governance and experience, while also cultivating broad, cross-domain understanding.
Within your first year, you’ll rotate into carefully selected cross-functional teams, broadening your perspective, sharpening your problem-solving skills, and developing leadership skills to drive meaningful impact across the business. Each rotation’s duration and pathway are thoughtfully designed to help you connect the dots across business areas, grow strategically, and build the versatility needed to thrive in a fast-evolving environment.

You'll get to:

• Go deep and go broad — Develop cross-functional agility and understanding to adapt to evolving markets and accelerate your growth
• Solve real problems with global impact — Contribute to projects that shape the experience for millions of users and sellers around the world
• Build what doesn’t exist yet — shape new systems, processes, and policies in a fast-scaling business

We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.

Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.

What's this role about?
As part of the Governance & Experience organization, the Content and Creator Governance team safeguards the health and integrity of our e-commerce ecosystem. We focus on shaping policies, designing scalable programs, and building risk mitigation frameworks that ensure creators across our fast-growing LATAM region can thrive responsibly while delivering trusted experiences for users.

As a Governance Program Manager, you'll work at the intersection of policy, product, and operations to support the growth of a safe and vibrant e-commerce creator ecosystem in LATAM. You’ll gain first-hand exposure to real-world policy design, cross-functional execution, and large-scale risk management.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities:

• Support the design and rollout of content and creator policies and programs based on data insights and operational needs
• Assist in analyzing ecosystem risks and trends, building measurement mechanisms and mitigation signals to support platform integrity
• Collaborate with country teams to localize and implement global go-to-market strategies for new policies or workflows
• Coordinate cross-functional project plans and help drive execution across engineering, moderation, product, and operations teams
• Participate in defining success metrics and building dashboards to monitor ecosystem health and policy compliance
• Help manage escalations, communication, and reporting related to creator governance issues

Qualifications

Minimum Qualifications

• smooth communication across LATAM region
• Strong Analytical Skills – Comfortable working with data to uncover insights and drive decisions.
• User-First Thinking – Understand and anticipate users' needs to build better experiences.
• Drive and Adaptability – Thrive in fast-paced environments and navigate change with agility.
• Curiosity and Creativity – A knack for turning ideas into actionable strategies and a desire to explore innovative approaches.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

https://tinyurl.com/RA-request