Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

We are looking for a Digital Learning Experience & Operations Specialist to join our team. This strategic role is designed for a professional who will manage, optimize and scale our digital learning ecosystem while driving operational excellence on a global scale.

This position bridges technical platform management with learning strategy, requiring an organized, innovative, and results – oriented professional.

Responsibilities:

• LMS Operations & Management: Lead the administration, maintenance, and day to day operations of our e – learning platforms.
• Learning Experience Design (LXD): Shape and align cohesive learning journeys that support business performance and continuous professional development.
• Internal Stakeholder management: Act as the primary point of contact for internal clients, providing high – quality advisory and support for the department training requests.
• Global collaboration: Partner and sync with global stakeholders across global teams to align learning initiatives.
• Content Curation & Structure: Conceptualize and structure modern training (advanced multimedia development skills are not required, but a strong grasp of instructional methodology is essential).
• Training facilitation: Deliver foundational and core training sessions, ensuring an engaging and impactful experience for internal audiences.

Qualifications & Requirements:

• Education: Bachelor’s degree in Education, Organizational Psychology, Administration or a related field.
• Platform & Tech Experience: Proven track record in E – learning platform administration and digital training tools (Workday learning is highly preferred)
• Instructional & learning Skills: Solid foundational knowledge of learning Experience Design, content curation and modern corporate learning tends.
• Bussiness Acumen & Stakeholder relations: Ability to interact with internal clients, understand their operational needs, and translate them into actionable training proposals.
• Language skills: Intermediate English Proficiency (B2 level), Confident professional communication skills to actively participate in global business meetings and collaborate across diverse, multicultural teams.
• Soft Skills: Strong analytical thinking, excellent communication, and a proactive, customer – centric approach.
• Industry Experience : Prior experience within the banking or financial sector is highly desirable.

• 0-4 years experience in similar roles operating LMS (experience with Workday Learning would be ideal)
• Consistently demonstrates clear and concise written and verbal communication skills
• Self-motivated and detail oriented
• Results oriented
• Data driven
• Change management
• Collaborative
• Resilient

Education:

• Bachelor’s/University degree or equivalent experience

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.