Description

We are seeking a Home Security Tech Support Specialist – (French-English) to provide advanced technical support for home security systems. This role requires fluency in French and English and involves assisting customers with troubleshooting security devices, resolving connectivity issues, and ensuring optimal system performance. The ideal candidate has strong problem-solving skills, technical expertise, and a passion for delivering outstanding customer experiences.

Key Responsibilities:
Provide bilingual technical support in French and English for home security products, including alarm systems, surveillance cameras, smart locks, and monitoring services.

Diagnose and troubleshoot technical issues, such as connectivity problems, hardware malfunctions, and software updates.

Assist customers in setting up, configuring, and optimizing security systems and mobile applications.

Guide customers through security system tests, firmware updates, and troubleshooting procedures.

Document reported issues and provide accurate, detailed solutions in the company’s technical support system.

Work closely with engineering, monitoring centers, and customer service teams to escalate and resolve complex issues efficiently.

Educate customers on system functionality, security best practices, and proactive maintenance.

Assist with service plan upgrades, including recommending advanced security features and premium monitoring solutions.

Stay informed about the latest home security technologies, industry trends, and troubleshooting methodologies.

Requirements:
Education: High school diploma or equivalent

Experience: Previous experience in technical support, home security, or IT troubleshooting preferred.

Languages: Fluency in French and English is required.

Skills:

Strong knowledge of home security systems, smart home technology, and networking.

Excellent communication skills with the ability to explain complex technical issues in simple terms.

Proficiency in troubleshooting software, mobile applications, and IoT security devices.

Experience using customer service and ticketing platforms (CRM tools, remote troubleshooting software).

Ability to work efficiently in a fast-paced environment, managing multiple technical inquiries.

Strong attention to detail and customer-focused approach.

Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

Benefits:
Competitive salary and benefits package.

Career growth opportunities in technical support, security technology, and customer service.

A supportive and inclusive work environment.

Professional training on advanced security systems, troubleshooting techniques, and customer service strategies.

If you are passionate about security technology and helping customers resolve technical challenges, apply today and join our team!

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.