The Field Engineer is responsible for driving technical field performance and customer value creation by analyzing fleet operations, optimizing tire usage, and delivering actionable insights. This role acts as a technical consultant between customers (fleets) and Continental, ensuring performance improvement, cost optimization, and customer satisfaction through data-driven decisions.
Key Responsibilities
1. Fleet Analysis & Profiling
- Collect, analyze, and update fleet data to build and maintain accurate Fleet Profiles
- Identify operational needs, consumption patterns, mileage, and improvement opportunities
- Maintain and update fleet information in internal tools and databases
2. Field Inspections & Technical Analysis
- Conduct on-site tire inspections and performance evaluations (PPMo program)
- Analyze cost per kilometer, projected mileage, and product performance versus competitors
- Perform scrap analysis to identify failure causes and improvement actions
3. Operational Optimization
- Evaluate fleet operations including load, pressure, application, and usage conditions
- Identify gaps in maintenance practices and recommend improvements
- Provide technical recommendations to maximize tire life and operational efficiency
4. Customer Consulting & Technical Support
- Act as a technical advisor to fleets and distributors
- Provide guidance on product portfolio, application, benchmarking, and performance
- Deliver trainings and support customer development initiatives
5. Warranty & Issue Resolution
- Manage and follow up warranty claims
- Ensure proper application of warranty policies and resolution of customer issues
- Maintain strong follow-up and communication with stakeholders
6. Action Plans & Value Generation
- Develop and implement action plans to improve fleet performance and reduce costs
- Present results and value propositions to decision-makers
- Demonstrate the impact and value of Continental products through data-driven insights
7. Relationship Management & Follow-up
- Act as the main link between fleets, distributors, and internal teams
- Monitor performance, track improvements, and ensure continuous follow-up
- Build long-term relationships with customers based on trust and results
8. Systems & Reporting
- Use tools such as SAP, Excel, and internal platforms for tracking and reporting
- Ensure proper documentation of visits, activities, and results
- Monitor KPIs and contribute to business analytics
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ContinentalMexicoBest Places to WorkDeliver trainings and support customer development initiatives. Provide technical recommendations to maximize tire life and operational efficiency.…23d