• Uses available tools to deliver solutions for customer issues of limited scope.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Follows processes provided by the business.
• Provides feedback to improve products to more senior engineers or technical advisors.
• Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.

• Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.

• Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
• Handles customer issues through collaboration, resolution, or escalation. Documents technical work and research.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.

Required Qualifications:

• • Bachelor's degree in Computer Science, Information Technology (IT), or related field
• o OR 1+ years of technical support, technical consulting experience, or information technology experience
• o OR Certifications in SQL, coding, development, or other related certifications
• o OR equivalent experience
• • Experience working in a multicultural or global team environment
  • Ability to read, write and speak fluent English

• Experience working in a customer service environment, retail, sales, etc
• Experience in using innovative technologies such as AI in every day life.
• Experience working in a dynamic team environment.
• Experience with problem solving and providing solutions to customers

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.