Job Summary

Location: El Paso, TX (Open to candidates from Juárez, México)

Southwest University, a premier institution in El Paso, is seeking a dependable and customer-focused Information Technology (IT) Support Specialist to join our team. In this role, you will provide critical technical support to faculty, staff, and students, ensuring the reliable operation of campus IT resources.

This position is responsible for troubleshooting technology issues, maintaining computer systems, and supporting classroom technology.

To support talented professionals from our neighboring community in Juárez, Southwest University will provide and sponsor a TN Visa for the qualified individual selected for this position.

Essential Duties and Responsibilities

• Provide technical support for computers, printers, phones, and other technology.
• Install, configure, and maintain hardware, software, and user accounts.
• Troubleshoot hardware, software, network, and connectivity issues.
• Set up technology for new employees and assist with system access.
• Support classroom technology, audiovisual equipment, and campus events.
• Respond to IT support requests through the ticketing system in a timely manner.
• Perform routine maintenance, software updates, and equipment installations.
• Maintain inventory of IT equipment and follow university security and confidentiality standards.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• One to three years of IT support or help desk experience preferred.
• Experience with Windows operating systems, Microsoft 365, and basic networking.
• Strong troubleshooting, communication, customer service, and organizational skills.

Physical Requirements

• Ability to lift up to 50 pounds.
• Ability to sit, stand, walk, bend, and move throughout campus as needed.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Job Type: Full-time

Pay: From $470,000.00 per year

Ability to commute/relocate:

• Ciudad Juárez, Chih.: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Language:

• English (Required)

Work Location: In person