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Job Overview

The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
• Support system change processes from requirements through implementation and provide input based on analysis of information
• Consult with business clients to determine system functional specifications and provides user and operational support
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
• Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
• Proven interpersonal, data analysis, diplomatic, management and prioritization skills
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to manage multiple activities and build/develop working relationships
• Proven self-motivation to take initiative and master new tasks quickly
• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Responsible for identifying business needs, analyzing processes, and proposing data driven solutions to improve efficiency, quality, and decision-making. This role collaborates with cross functional teams to gather requirements, translate them into functional specifications, and support the implementation of technology or process improvements.

Key Responsabilities:

• Conduct detailed analysis of current business processes and identify improvement opportunities.
• Gather, document, and validate business requirements with stakeholders.
• Translate business needs into functional/technical specifications.
• Facilitate meetings, workshops, and interviews to collect input from subject matter experts (SMEs).
• Map and analyze current workflows, build new workflows using methodologies such as OpenPages or BPMN.
• Propose optimized processes and support change management efforts.
• Monitor the execution of new processes to ensure alignment with business objectives.
• Present insights and recommendations to leadership in a clear and actionable manner.
• Collaborate with Project Managers to define scope, timelines, and deliverables.
• Support testing activities (UAT), defect tracking, and validation of system changes.
• Ensure proper documentation throughout the project lifecycle.

Required Skills:

• 4-7 years of experience as Business Analyst or similar role.
• Strong analytical and problem solving skills.
• Experience with requirements gathering, documentation, and process mapping.
• Excellent communication and stakeholder management skills.
• Intermediate–advanced level of English (desirable).
• Experience with Agile or Scrum methodologies.
• Knowledge of SQL or other data query languages.
• Certification such as CBAP, CCBA, or Scrum Master (desirable).
• Experience working with Governance, Risk & Control (desirable)
• Critical thinking, Attention to detail, Collaboration & teamwork, Adaptability, Structured communication

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.