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SOPORTE TÉCNICO 2do NIVEL
Ingeniero en Sistemas con experiencia en Cloud
RESPONSABILIDADES
Responsable de proporcionar soporte técnico de segundo nivel a nuestros clientes de la aplicación de Salud.
Deberá aprender la arquitectura en la que se encuentra desplegada la aplicación en la nube de Google (GCP), y eventualmente en otras nubes, como Azure y/o AWS.
Responsabilidades Principales
Soporte de Nivel 1 y 2: Proporcionar soporte técnico de primer y segundo nivel para incidentes y problemas relacionados con la aplicación y sus servicios.
Gestión de Incidencias: Registrar, clasificar y resolver incidentes, Canalizar problemáticas, Documentación.
Mejora Continua: Identificar oportunidades para mejorar la eficiencia y la efectividad de los procesos de soporte.
Requisitos
Experiencia en la administración de recursos en GCP (Compute Engine, Cloud Storage, Cloud SQL, etc.).
Conocimientos en la implementación y gestión de redes en GCP (VPC, subredes, firewalls) o con experiencia en Azure.
Nivel Básico :Manejo de Servicios Web y APIs
Capacidad para diagnosticar y resolver problemas técnicos en entornos de producción.
Conocimientos en protocolos y herramientas de comunicación (HTTP, HTTPS, JSON, XML).
Nivel intermedio de sistemas operativos basados en Windows.
Nivel básicos-intermedios en la configuración y administración de redes (DNS, TCP/IP, VPN).
Nivel básicos en prácticas de seguridad en la nube.
Formación y Experiencia Educación:
Título universitario en Ciencias de la Computación, Ingeniería Informática o un campo relacionado.
Experiencia: Mínimo de un año de experiencia en un rol similar de soporte técnico en la nube, preferentemente en GCP o Azure.
Deseable
Altamente valorado: Certificaciones de Google Cloud (por ejemplo, Google Associate Cloud Engineer, Professional Cloud Network Engineer, etc.) son altamente valoradas.