If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of

Head of IBM Z Mexico, Core Enterprise Platforms

Role purpose

The Head of IBM Z Mexico will manage teams from multiple disciplines to support the day-to-day operations of the IBM Z platform in Mexico. IBM Z is one of the critical platforms in HSBC supporting the Core Banking, Global Payment, Mobile Banking and other important business services.

There will be multiple functions within the role which will include IBM Z hardware, software, network, storage, performance, middleware including CICS, DB2 and zCEE with the objectives to closely working with the IBM Z Global teams to continuously improve the operational resiliency, observability, security and compliance of the platform and support the initiatives that add values to HSBC in achieving its global strategies and objectives.

Main activities:

• Ownership of the IBM Z platform in Mexico for multiple technology pillars including hardware, software, storage, network, performance, OLTP, DB and zCEE.
• Manage the infrastructure services of IBM Z platform including but not limited to product deployment and implementation, incident and problem management, change management, monitoring and alerting and production support.
• Align with the global best practice, engineering vision, strategies, policies, processes and procedures for IBM Z platform to aid and improve performance and quality of services.
• Ensure that global strategies and processes are in place to meet platform objectives and operational needs in terms of price, quality and delivery targets.
• Manage stakeholders’ expectations and working relationship with the teams with focus on transparency and collaboration.
• Foster relationships/partnerships with key stakeholders including local business and application teams to ensure the platform services meet the business priority.
• Partner with other domains including batching scheduling, cyber security, automations and developer services to ensure proper scope, resources, and costs allocated to deliver best value to customers.
• Proactively managing the risks associated with the platform and execute the agreed remediation plan for all identified risks and issues.
• Deploy new technology and processes to support the HSBC Strategy, improving the operational resiliency, cyber resiliency, uplift the testing capabilities and deploy AI at scale.
• Facilitate and lead cross team collaborations both on and off IBM Z platform.

Requirements

• Written and Spoken Technical English – upper intermediate level - Mandatory
• Has extensive experience of the IBM Z infrastructure environment.
• Has worked extensively with multi-regional and multi-disciplinary teams.
• Strong leadership and management skills together with the ability to motivate staff from a variety of backgrounds.
• Has the ability to develop a culture that embraces innovation, and challenges existing paradigms.
• Has personal attributes that include being a self-starter, collaborative, curious, strong work ethic, highly motivated, adaptable and team orientated.
• Has good communications skills and ability to motivate and communicate at all levels of the organization.
• Has good understanding of development and banking applications.
• Has provided leadership and management to build high-performing teams and continuously upskill team members to keep them current through development programs.
• Must have excellent problem determination skills as well as excellent organisational skills and be a true team player.
• Be able to build effective networks across different areas within HSBC developing relationships based on mutual trust and encouraging others to do the same.
• A comprehensive understanding of risk management and proven experience of ensuring own and others' compliance with relevant regulatory processes.
• Be genuinely passionate in building modern day solutions that work and simplify the current processes with a “customer first” disposition.

You’ll achieve more when you join HSBC!

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (México) Private LTD***