Last Updated: 2026-May-19
Positions Required: 2
Still Available: 2
Tier 4 Escalation Video Engineer
*** RESUME and direct email REQUIRED ***
Job Title: Principal Video Systems Engineer (Tier 4 / Escalation)
Role:
Final escalation point for complex video service issues across hotel properties.
- Own end-to-end troubleshooting of satellite, RF, and IPTV systems.
- Diagnose and resolve failures spanning signal acquisition, headend, network transport, and in-room delivery.
- Direct on-site technicians (“smart hands”) to execute physical repairs.
Responsibilities:
- Troubleshoot and resolve Tier 3 video incidents (satellite, cable/RF, IPTV)
- Trace and isolate faults across full signal chain: dish → headend → network → TV
- Diagnose RF issues (signal loss, interference, alignment, amplification)
- Debug IPTV/network issues (multicast, VLANs, QoS, packet loss, jitter)
- Lead real-time incident response for property-wide outages
- Direct on-site staff to perform cabling, hardware replacement, and dish adjustments
- Validate fixes via signal measurement and system verification
- Work across vendors to resolve multi-system issues
- Document root cause and permanent fixes
- Mentor Tier 1/2 engineers and improve escalation processes
Required Qualifications:
- 7–10+ years hands-on experience with video distribution systems
- DIRECTV experience
- Deep expertise in:
- Satellite systems (LNBs, dish alignment, multi-switches)
- RF/cable distribution (QAM, modulators, amplifiers)
- IPTV platforms and video delivery over IP
- Strong networking knowledge:
- Multicast (IGMP/PIM), VLANs, QoS
- Layer 2/3 troubleshooting
- Proven Tier 3 experience resolving complex, multi-layer failures
- Experience guiding non-tech on-site staff through physical repairs
- Ability to diagnose issues across RF, IP, and hardware without runbooks
- Hands-on experience with:
- Coax and Ethernet troubleshooting
- Headend equipment and signal measurement tools
Preferred Qualifications:
- Experience in hospitality or multi-property environments
- Familiarity with major IPTV middleware and hotel TV platforms
- CCNP or equivalent networking experience
- SCTE or broadcast-related certifications
- Success Criteria
- Resolves issues others cannot
- Rapid fault isolation across RF/IP boundaries
- Clear, effective direction to field personnel
- Reduces repeat incidents through root cause fixes
*** RESUME and direct email REQUIRED ***
Job Type: Full-time
Pay: $30,500.00 - $34,000.00 per month
Application Question(s):
- 1. Do you have 7+ years hands-on experience with video distribution systems
- 2. Is your spoken English at the C2 level (clear, unaccented, native-level English - neutral accent / no accent)?
- 4. Do you have on-site, hands-on, field experience installing or repairing Satellite systems
- 5. Describe your experience disassembling, repairing and reassembling electronic equipment
- 6. Do you have on-site, hands-on experience with headend equipment
- 7. Describe your experience with hotel video systems?
- 8. A hotel loses multiple channels across all TVs. How do you determine if the issue is satellite, headend, or IPTV?
- 9. Describe the steps to remotely guide a technician to realign a satellite dish.
- 10. How do you differentiate between an RF signal issue and a network issue when channels are breaking up?
- 11. What are the most common causes of IPTV freezing or pixelation on a stable network?
- 12. A single floor in a hotel loses all channels. What are your top three suspected causes?
- 13. Explain how you would troubleshoot multicast not reaching endpoints.
- 14. What signal levels or indicators do you check first when diagnosing RF distribution problems?
- 15. How do you handle a situation where multiple vendors are blaming each other during an outage?
- 3. Working hours are 9am to 6pm E.S.T. (New York City). Can you easily work these hours?
Work Location: Remote
