• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

• Perform basic day-to-day maintenance and upkeep of assigned domain.
• Take ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues.
• Documenting troubleshooting and problem resolution steps, creating knowledge base articles for routine issues when applicable.
• Participate in rotating on-call coverage or emergency response.
• Be familiar with regulatory & security standards, best practices, and company requirements.
• Undertake small-sized enhancements or projects.
• Be familiar with documentation for assigned technology including server build docs, configuration standards and infrastructure architecture.
• Adhere to all Petco and department processes and standards.
• Monitor and test system performance for potential bottlenecks.
• Participate in upgrade and installation activities for new hardware and software components as well as scheduled system maintenance activities and maintain them in accordance with IT policies and procedures.

• Bachelor’s degree or equivalent combination of education and related experience.

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