Officer, Security & Loss Prevention
(20154)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Woven seamlessly into the diverse, dramatic vistas of one of Mexico’s last tropical beachfront jungles in Riviera Nayarit, One&Only Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Job.

Promoting the well‑being and safety of our guests and team members is an integral part of our culture. The genuine attention you provide as a Security Agent will make them feel safe and valued.

Responsibilities:
The general responsibilities and duties of the position for a Security Agent include, but are not limited to, the following:

• Preparation of the daily incident report.
• Management, delivery, and receipt of keys.
• Handling of lost and found items.
• Operation of the alarm and fire protection systems.
• Answering phone calls and following up on daily departmental requests.
• Access control for team members entering and exiting the property.
• Vehicle access control into the hotel.
• Monitoring alarms and the CCTV video surveillance system.
• Responding to emergency situations.
• Continuous patrolling throughout the property.
• Traffic control for golf carts within the property.
• Responsible for operating the employee shuttle golf cart.
• Daily registration of vendors and visitors entering the property.
• Exit inspection for team members.
• Control of exit passes.
• Responsible for opening guest rooms upon request from guests or vendors.
• Access and door control outside regular operating hours.
• Responsible for maintaining order and appropriate conduct among team members during operating hours.
• Responsible for providing first aid when required.
• Responsible for delivering keys to guests.
• Responsible for access control in the beach area.
• Responsible for returning lost and found items to guests and team members.
• Responsible for maintaining confidentiality of the information handled within the department.
• Active participation in emergency response brigades.

About you.

• Intermediate English level
• High school diploma completed
• Preferably certified in CPR and First Aid
• Excellent communication and organizational skills
• Minimum height of 1.70 meters
• Strong skills in guest service and attention

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.