Puebla, Mexico

General Accountabilities

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  Anticipates potential problems associated with network infrastructure or service level trends.

• Must be able to handle multiple tasks with changing priorities, communicating changes in scope and schedule to all parties concerned.

• Creating network architectures and designs, including architectural standards and principles, general design documentation, bills of material, and configurations.

• Assisting business analysts in resolving reported customer issues.

• Creating and maintaining system documentation and infrastructure drawings.

• Review system logs assuring optimal performance.

• The incumbent may be asked to perform other duties as apparent or assigned.

• Engineering, configuration, installation, maintenance and upgrade the network, local area network (LAN), wide area network (WAN), Wireless LAN (WLAN), software-defined wide area network (SD-WAN) and Cisco Security Solutions.

• Providing technical support to various customers and departments/users.

• Reviewing anomalies that are broad and potentially service impacting.

• Researching, evaluating and recommending hardware and software solutions.

• Acting as an escalation point for network-related customer issues from Customer Service Center.

• Planning of implementation activities prior to the installation of network hardware.

• Familiarity with networking tools (ping, tracert, tracemon, NetMon, Wireshark, Solarwinds, etc.)

• Expert knowledge and skills with Cisco Nexus using NX-OS.

• Thorough knowledge of WLAN Controllers (WLCs), Cisco ISE, IPsec VPNs, Cisco ASR and ISR routers, Cisco Catalyst and Nexus switches and Cisco SD-WAN.

• Proficiency in routing/switching: preferably BGP, EIGRP, OSPF, DMVPN, MPLS, VLANs, STP, VTP, IOS, IOS-XE and NX-OS.

• Proficiency in security/firewalls: Cisco ASA/Firepower experience required, experience with Palo Alto preferred.

• Strong understanding of server and network virtualization technologies, including ESX standard and distributed switches, ASA virtual contexts, VRFs, VPCs, and VDCs.

• Proficiency in creating network architectures and designs, including architectural standards and principles, general design documentation, bills of material, and configurations.

• Granular knowledge of TCP/IP, SNMP, Netflow, and network management.

• Implementing and supporting network security solutions, such as firewalls and IPS appliances, in accordance with best practices and company policies.

Job Qualification

Education:

• Bachelor's degree preferred.

• ITSM foundation training required.

• CCNP Enterprise Infrastructure (Routing & Switching and Wireless) certification or equivalent experience.

Technical Skills

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  7+ years network engineering experience in large Enterprise environments or MSP.

• MSP and consulting experience highly preferred.

• Experience working in enterprise datacenters is required.

• Experience with Cisco routing and switching technologies is required; Nexus experience preferred.

• Experience with Prime Site Survey, VPN Anyconnect, DMVPN, MPLS, Solarwinds, Infoblox, Splunk, Cisco ACS, F5 Balancers is highly preferred.

• Expert Cisco configuration and troubleshooting skills across multiple platforms including Cisco Wireless, Firewall ASA, Firepower, Routing and Switching (medium to expert level), Cisco ISE, Site to Site VPNs, Cisco SD-WAN is required.

Professional Skills

• Fluent English language skills required: verbal and written communication.

• Self-motivated and disciplined.

• Strong stakeholder relationship management skills.

• Strong investigative and analysis skills.

• Strong technical and process design and implementation skills.

• Strong communication and presentation skills along with the ability to work in a highly collaborative environment.

• Ability to work creatively and analytically in a problem-solving environment.

• Manages multiple priorities in a high-pressure environment.

• Have strong inter-personal and communication skills: capable of training users in complex topics and making presentations to internal groups.

• Able to write intricate system and user documentation. Capable of writing and explaining purchase justifications.