Role Overview:

As an Associate, Account Management, you oversee and manage relationships with high-value Pros, ensuring their continued success and growth. You focus on supporting existing accounts, driving account expansion, and selling add-on products to maximize revenue potential. With a portfolio of approximately 100–130 Pros, you build strong, trust-based relationships by delivering consultative, tailored solutions aligned to each Pro's business goals. You take a proactive, customer-focused approach to retention, identifying opportunities to increase engagement, strengthen partnerships, and drive measurable growth across your book of business.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth
• Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through
• Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships
• Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products
• Provide ongoing support to ensure Pros have a seamless and successful experience with our company's solutions
• Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion
• Manage and maintain account-specific Standard Operating Procedures (SOPs) to ensure consistency and scalability
• Conduct regular check-ins and business reviews to assess needs and present solutions aligned with each Pro's goals
• Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience
• Meet and exceed Key Performance Indicators (KPIs) related to renewals, expansion

Qualifications:

• Bachelor's degree or equivalent work experience
• 2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) environment
• Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion
• Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce) for account tracking, reporting, and pipeline management
• Strong consultative selling and negotiation skills grounded in data and customer insights
• Experience using AI tools to increase quality and efficiency of work
• Ability to manage a portfolio of 100–130 accounts while maintaining organization and attention to detail
• Experience contributing feedback to improve processes and workflows in evolving environments
• Contractor or home services industry experience is a plus

What will help you succeed in this role:

• Strong emotional intelligence and empathy to build lasting, trust-based relationships
• Excellent written and verbal communication skills with advanced professional fluency in English
• Self-motivated and results-driven mindset focused on growth and performance
• Ability to think strategically about account success while executing tactically
• Proactive approach to identifying opportunities for improvement and expansion
• Growth mindset with enthusiasm for contributing ideas that enhance team processes and the Pro experience

Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $34,000-$38,000USD annually. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we're scaling our team to help enable and accelerate our growth.