Req ID: 360033

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow System Administrator to join our team in Aguascalientes, Aguascalientes (MX-AGU), Mexico (MX).

Experience: Overall 5+ years

ServiceNow: 2+ Years

The ServiceNow System Administrator will maintain the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features

Responsibilities:
••Responsible for Upgrades and update set movements to higher environments

• First point of contact to address reported issues with the operation of the ServiceNow platform.
• Day to day administration of the ServiceNow system including adding Users, Groups and Roles ensuring that these conform to the agreed standards for access to the platform.
• Adheres to existing platform governance process for support, maintenance and agreed SLAs.
• Monitor work queue and work with teams to resolve support issues in the ServiceNow platform.
• Monitor Health, usage and overall compliance of ServiceNow and its applications.
• Create reports and dashboards as required and schedule reports for distribution as needed.
• Create clear and concise documentation utilizing the knowledgebase module within ServiceNow around known issues or workarounds.
• Own and lead troubleshooting issues identifying the root cause and working with developers / architect to address issues in a timely manner as required.
• Participating proactively in daily stand-up meetings, story grooming sessions, team retrospectives. Also suggesting and implementing improvements.
• Ensure adherence to quality standards and attainment of project deliverables

Minimum Certifications:
1. ServiceNow Admin

2. ITIL Foundation(V3/V4)

#LI-LATAM

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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