Network Services Support is responsible for:

· Performing routine provider data and credentialing maintenance in compliance to Group Network Services Procedures across all Business Lines and Programs.

· Supporting Network Services in reasonable administrative tasks or projects.

Network Maintenance

· Direct contact with providers – by phone or email - to obtain credentials, validate data and updating a central provider and location data base (“SPIN”) for the territory(is) assigned.

· Ensure data integrity and accuracy as outlined in the Group Network Services procedures.

· Execute on agreed credentialing processes and ensure documents uploaded in SPIN is correct, fully completed, validated and translated.

· Support Network Services in the execution of their Network Development Plan.

· Support the preparation of provider agreements and for uploading these in SPIN.

· Supporting Network Services in the preparation of trips and trip record completion.

Support Network Services Manager with resolving provider billing and other enquiries

Required Skills, Knowledge & Competencies

· Ability to understand and follow written requirements with minimal supervision.

· Strong Administration and organization skills.

· Team player as well as able to work independently with little supervision.

· Quality & detail oriented.

· Very good communication and interpersonal skills (verbal/written).

· Ability to build and maintain relationships across a diverse range of internal and external contacts within a multicultural environment.

· Ability to prioritize and manage time effectively

· Ability to challenge and question existing processes and procedures if this is not clear.

• IT literate (Word, Excel, PowerPoint)

Required Work Experience

· Minimum 2 - 3 years working experience in an administration role, preferably in healthcare or service industry.

· Experience within an operational or procedural driven environment.

· Experience within the considered geographical territory (optional)

Required Languages

· Excellent written and spoken English IS A MUST

Job Type: Full-time

Pay: $37,000.00 - $38,000.00 per hour

Work Location: In person