Are you excited about driving impactful creative programs that elevate the Amazon Music
brand and customer experience? Are you driven by the challenge of building and
optimizing end-to-end program management frameworks to streamline creative
workflows and unlock efficiencies? Do you want to hone your skills in enabling and
improving processes alongside a global team of content creators and design experts? If so,
the Amazon Music Design & Creative Operations team is looking for a talented, passionate
Creative Operations Manager with a track record of strategic program delivery, cross-
functional collaboration, and process improvement to support the Brand & Creative
Strategy team.

Key job responsibilities

• Support team of brand strategists and copywriters in capacity planning across campaigns, creative and internal team needs
• Help maintain creative brief templates and intake processes
• Track and manage project timelines
• Support Copywriters and Strategists in workflow management
• Assist in coordination between internal teams and external partners
• Help track costs and budget on behalf of team
• Support implementation of content development workflows
• Maintain process documentation and knowledge repositories
• Help identify opportunities for workflow improvements
• Follow and promote best practices in copy and strategy operations
• Support workflows for internal initiatives and larger campaigns
• Help maintain creative review and approval processes
• Track creative versions and marketing asset iterations
• Assist in creative resource allocation
• Build relationships with creative and marketing partners

A day in the life
We're growing quickly and hiring the best talent to drive our creative vision forward. This
is an exciting opportunity to join our Amazon Music Design and Creative Operations team
as a Creative Operations Manager managing work within our Brand Creative Copy &
Strategy space. In this role, you will be responsible for leading and optimizing key
programs that span creative marketing, product and brand strategy launches. You will
serve as a central creative operational hub, building the frameworks, governance
structures, and cross-functional collaboration mechanisms required to successfully deliver
strategic creative initiatives.

About the team
The Design and Creative Operations team is an embedded within the overall Design
organization, striving and focusing on operational excellence across all business verticals
within Amazon Music. The Design and Creative Operations team is responsible for
establishing the end-to-end workflow and standard operating procedures (SOPs) for
creative collaboration with all marketing, product, and partner design teams. We set the
standard for the process, earning trust with all partners, biasing for action when working
within tight parameters, and using sound judgment to make decisions in areas of ambiguity
or uncharted territories. Importantly, Design and Creative Operations also play a key role
in high-level reporting, defining and tracking key performance metrics, and maintaining
comprehensive documentation on our operational processes and best practices. They
partner closely with our counterparts in Brand Creative and Brand Strategy, along with
R&B and Product Design to launch bar-raising experiences across events, livestreams,
features, promotions and the product itself.