About Us

Augusta Lawn Care of Baton Rouge is a fast-growing home service company based in Baton Rouge, Louisiana. We help clients with lawn care and related outdoor services, and we are building a highly responsive, organized, and growth-minded office team to support that mission.

We care deeply about customer experience, fast response times, strong communication, and running a professional operation. We are looking for someone who is dependable, sharp, proactive, and excited to grow with a company long term.

About the Role

We are hiring a full-time remote team member to support our office operations, customer service, sales follow-up, and administrative work.

This is not a simple virtual assistant role. This person will play an important part in helping us respond to leads quickly, support existing customers, assist with hiring and marketing admin, and help our office run smoothly.

You will work closely with our Office Manager and leadership team. Over time, this role is expected to grow into even greater responsibility.

Work Schedule

• Tuesday through Saturday
• 11:00 AM to 8:00 PM CDT
• 1-hour lunch break
• 40 hours per week

This schedule is important because it helps us extend phone and inbox coverage and improve our speed to lead.

Key ResponsibilitiesCustomer Service & Sales Support

• Answer inbound phone calls from leads and existing customers
• Return missed calls and follow up on voicemails quickly
• Respond to customer texts and emails
• Quote leads over the phone
• Upsell additional services when appropriate
• Take payments over the phone
• Help resolve customer issues professionally and efficiently

Lead Follow-Up & Outbound Communication

• Call and text new leads as soon as they come in
• Follow up with leads who have not yet booked service
• Reach out to existing customer lists to offer additional services
• Help maintain fast response times across calls, texts, and email

Admin & Operations Support

• Enter and update information in our systems accurately
• Help schedule new clients based on location and route planning
• Send welcome texts and emails to new customers
• Identify and document lead sources
• Record new client conversions for tracking

Door Hanger Marketing Campaign Support

• Assign neighborhoods to door hanger contractors
• Track completed work in Google My Maps and Google Sheets
• Calculate contractor payroll based on completed work
• Review video interview submissions from job applicants
• Reach out to candidates for phone interviews
• Help send next steps to new hires so they can get started

Growth in the Role

As you learn the business, you may also take on additional responsibilities such as:

• Dispatch support
• Follow-up calls
• Service check-in calls
• Assisting field team members with questions
• Other operations and administrative responsibilities

Who We’re Looking For

We are looking for someone who is:

• Excellent on the phone
• Highly organized and detail-oriented
• Fast-moving and responsive
• Professional and confident with customers
• Comfortable handling both customer service and administrative work
• Able to think clearly, solve problems, and take ownership
• Looking for a long-term opportunity with room to grow

Required Qualifications

• Excellent spoken and written English
• Strong phone communication skills
• Quiet work-from-home setup for professional phone calls
• Reliable high-speed internet
• Strong organizational skills and attention to detail
• Comfortable using Google Workspace and learning software systems
• Able to handle multiple tasks and stay calm under pressure
• Available to work the required schedule consistently

Strongly Preferred

• Experience in customer service, phone support, inside sales, or admin support
• Experience working in home services or other service-based businesses
• Familiarity with CRM systems
• Experience with spreadsheets, scheduling, and task tracking
• Has lived in the United States for an extended period of time or has strong familiarity with U.S. communication and customer expectations

Compensation

• Starting pay: $6.25 USD per hour, depending on experience and communication skills
• Paid biweekly via Wise
• Performance-based raises
• Paid time off after 6 months
• Long-term opportunity with room for advancement and increased responsibility

Why This Role Is Different

This is a strong opportunity for someone who wants more than basic VA work. You will be part of a growing company where your work matters every day. If you are dependable, capable, and eager to grow, there will be opportunities to take on more responsibility over time.

Hiring Process

After applying through Indeed, selected applicants will receive a link to complete a one-way video interview through Spark Hire.

How to Apply

Apply through Indeed. We are looking for someone who is ready to grow with us long term and become an important part of our team.

Job Types: Full-time, Permanent

Pay: $105.00 - $120.00 per hour

Work Location: Remote