Last Updated: 2026-May-19
Positions Required: 2
Still Available: 2

Tier 4 Escalation Video Engineer

*** RESUME and direct email REQUIRED ***

Job Title: Principal Video Systems Engineer (Tier 4 / Escalation)

Role:
Final escalation point for complex video service issues across hotel properties.

• Own end-to-end troubleshooting of satellite, RF, and IPTV systems.
• Diagnose and resolve failures spanning signal acquisition, headend, network transport, and in-room delivery.
• Direct on-site technicians (“smart hands”) to execute physical repairs.

Responsibilities:

• Troubleshoot and resolve Tier 3 video incidents (satellite, cable/RF, IPTV)
• Trace and isolate faults across full signal chain: dish → headend → network → TV
• Diagnose RF issues (signal loss, interference, alignment, amplification)
• Debug IPTV/network issues (multicast, VLANs, QoS, packet loss, jitter)
• Lead real-time incident response for property-wide outages
• Direct on-site staff to perform cabling, hardware replacement, and dish adjustments
• Validate fixes via signal measurement and system verification
• Work across vendors to resolve multi-system issues
• Document root cause and permanent fixes
• Mentor Tier 1/2 engineers and improve escalation processes

Required Qualifications:

• 7–10+ years hands-on experience with video distribution systems
• DIRECTV experience
• Deep expertise in:

- Satellite systems (LNBs, dish alignment, multi-switches)
- RF/cable distribution (QAM, modulators, amplifiers)
- IPTV platforms and video delivery over IP

• Strong networking knowledge:

- Multicast (IGMP/PIM), VLANs, QoS
- Layer 2/3 troubleshooting
- Proven Tier 3 experience resolving complex, multi-layer failures
- Experience guiding non-tech on-site staff through physical repairs
- Ability to diagnose issues across RF, IP, and hardware without runbooks

• Hands-on experience with:

- Coax and Ethernet troubleshooting
- Headend equipment and signal measurement tools

Preferred Qualifications:

• Experience in hospitality or multi-property environments
• Familiarity with major IPTV middleware and hotel TV platforms
• CCNP or equivalent networking experience
• SCTE or broadcast-related certifications
• Success Criteria
• Resolves issues others cannot
• Rapid fault isolation across RF/IP boundaries
• Clear, effective direction to field personnel
• Reduces repeat incidents through root cause fixes

*** RESUME and direct email REQUIRED ***

Job Type: Full-time

Pay: $30,500.00 - $34,000.00 per month

Application Question(s):

• 1. Do you have 7+ years hands-on experience with video distribution systems
• 2. Is your spoken English at the C2 level (clear, unaccented, native-level English - neutral accent / no accent)?
• 4. Do you have on-site, hands-on, field experience installing or repairing Satellite systems
• 5. Describe your experience disassembling, repairing and reassembling electronic equipment
• 6. Do you have on-site, hands-on experience with headend equipment
• 7. Describe your experience with hotel video systems?
• 8. A hotel loses multiple channels across all TVs. How do you determine if the issue is satellite, headend, or IPTV?
• 9. Describe the steps to remotely guide a technician to realign a satellite dish.
• 10. How do you differentiate between an RF signal issue and a network issue when channels are breaking up?
• 11. What are the most common causes of IPTV freezing or pixelation on a stable network?
• 12. A single floor in a hotel loses all channels. What are your top three suspected causes?
• 13. Explain how you would troubleshoot multicast not reaching endpoints.
• 14. What signal levels or indicators do you check first when diagnosing RF distribution problems?
• 15. How do you handle a situation where multiple vendors are blaming each other during an outage?
• 3. Working hours are 9am to 6pm E.S.T. (New York City). Can you easily work these hours?

Work Location: Remote