Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.

The Customer Service Representative reports directly to the Customer Service Manager. This role will play a crucial role in ensuring our customers achieve their desired outcomes while using our products. This position focuses on anticipating customer needs, providing timely updates on orders or service changes, and ensuring clear, consistent communication.

ABOUT THE ROLE

• Respond to inbound tickets efficiently through the support system, maintaining a high level of responsiveness.

• Address customer inquiries and issues promptly, providing effective solutions and ensuring customer satisfaction.

• Develop and maintain strong relationships with customers, acting as their primary point of contact.

• Proactively manage order-related communications, including initiating updates on order entry status, notifying customers of any changes to ship dates, and resolving pricing discrepancies before they impact the customer experience.

• Suggest actions to ensure customer satisfaction.

Provide Key Account Management:

• Provide resolution to escalated issues.

• Coordinate with planning and warehouse to minimize delivery issues.

• Generate sales order reports.

• Maintain accurate forecasts

• Aid on stock adjustment return exceptions.

Foster and Promote Collaboration:

• Work closely with sales, marketing, and product development teams to ensure customer needs are met.

• Work with sales teams to assure sales plan is being followed and executed.

• Generate and analyze customer scorecards and sales reports.

• Generate and provide follow through on sample and quote requests.

• Follow through price increase and make sure it is notified to all reps and all distributors in territory prior to implementation.

• Follow through new account and EDI set up process.

ABOUT YOU

• College Degree in business, Marketing, or a related field, or Equivalent Work Experience

• Strong English communication skills both written and verbal.

• Proven experience in customer success, account management, or a similar role.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and a customer-centric mindset.

• Ability to work independently and as part of a team.

• Highly motivated and able to take initiative without supervision.

• Advanced knowledge of MS Office and basic knowledge of SAP

• Able to handle multiple tasks efficiently and shift priorities as necessary.

• Strong analytical skills.

• Strong organizational and follow-up skills

• Results oriented.

• Capable of making responsible decisions without fear or assuming responsibilities.

At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.