Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

The Site Reliability Engineering organization at Medallia brings together the infrastructure and applications that power a highly reliable global SaaS platform.

As an SRE II, you will help operate and improve the reliability, scalability, and performance of services running across Kubernetes-based environments in cloud and hybrid infrastructure. You will work closely with software engineering teams to build automation, improve operational excellence, and support production services used globally by Medallia customers.

We are looking for engineers who enjoy solving complex technical problems, automating repetitive tasks, improving system reliability, and learning modern cloud-native technologies in a fast-paced environment.

We value engineers who actively seek opportunities to improve scalability and operational efficiency through automation, AI-assisted engineering workflows, and continuous process improvement.

Please note this role participates in a rotating on-call schedule supporting production systems and services.

Engineering Leverage
At Medallia, we hire engineers who scale systems, teams, and outcomes through automation, platform thinking, and AI-assisted engineering.

We value engineers who challenge manual processes, reduce operational toil, and create reusable solutions that improve reliability and productivity for the broader engineering organization.

Successful engineers do not simply solve problems—they eliminate recurring problems through automation, simplification, and self-service capabilities.

Candidates based in the Mexico City vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

Minimum Qualifications

Preferred Qualifications

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.