Qualcomm is seeking a Senior Storage & Backup engineer with 3 to 5 years of experience in operating and managing multi-vendor large scale Storage and Backup Infrastructure . Proficiency in storage technologies including NetApp, Dell, Pure , VAST and Backup systems including Cohesity , Veeam, NetBackup and Networker.

Job Description:

This person will be a member of a global 24 /7/365 IT infrastructure O perations team focused on enterprise Storage, backup, and recovery. This role specifically focuses primarily on administrating and providing support for Enterprise Storage & D ata protection and recovery . Our Senior IT engineers can expect to work with cutting edge technology in a large, fast-paced, and dynamic enterprise environment.

Responsibilities:

• Provides T ier 1/T ier 2 support to the storage and backup technologies infrastructure.

• 8 / 5 - with mandatory on - call participation on weekends and holidays on a rotational basis.

• This is a 100% work from office position .

• Monitor and troubleshoot service availability, capacity, and reliability.

• Efficiently handle performance issues on storage and backup systems

• Monitoring Backup systems for backup/restore failures and resolution on daily basis.

• Involvement in critical incidents and collaboration with multiple teams , vendor support for fast and quality resolution.

•Upgrade/ Patch management of Storage and Backup systems.

• Addressing Tickets (incidents , Changes and Service R equests) in ServiceNow with defined SLA/ KPI

• Excellent written and verbal communication skills

• Ability to adapt quickly to changing environments and technologies.

• Skilled in generating custom reports/dashboards and Knowledgebase documentation.

• Working with various vendors

Prospective candidate should be technically sound in the following :

• Provision, migration and decommission of Storage and Backup systems

• NetApp cluster mode, Dell Isilon , Pure Storage and VAST Storage

• Cohesity Data Protect, Dell EMC Networker , Veeam , NetBackup

• Tape libraries from vendors like Oracle and Spectra logic or similar

• Snapmirror / Snapvault and Disaster Recovery (including Disaster Recovery of Backup catalogs)

• Knowledge on Server OS (Linux and/or Solaris)

• Relevant storage certifications ( i.e. NetApp Certified Data Administrator), Dell, Pure, Cohesity or similar.

Prospective candidates having following is an added advantage :

• Strong knowledge of automation methodologies, scripting languages, and tooling.

• Scripting knowledge (Bash, Perl, Python or PowerShell)

• Basic knowledge on Splunk queries and Splunk d ashboards

• Any other skills that support storage and backup, not covered above.

• Basic knowledge on Ansible is desired.

• Ability to work in a team environment as well as independently while making sound decisions

• Willingness to learn new technologies and processes, quickly and apply them.

• Ability to work seamlessly with both vendors and internal stakeholders

• Collaborate with cross-functional team to achieve common objectives

• Identify and drive efficiency improvement initiatives

• Ability to escalate critical issues to internal and/or 3rd-parties, as appropriate , and communicate status and resolution to the team.

• Comfortable working in a performance-based and structured environment while demonstrating high ethical standards

• Good knowledge of industry tools

Minimum Qualifications:

3 + years of IT-related work experience with a bachelor’s degree.

OR

5+ years of IT-related work experience with a master’s degree.