Job description:

www.roomvu.com | SaaS | Marketing Platform |

Job Title: Customer Support Specialist

Salary: MX$17,500.00 - MX$23,000.00 per month(Base)/CAD $1,400 – $1800 per month (Base)

About the Role

Roomvu is hiring a Customer Support Specialist (Client Success) to support our growing SaaS customer base. This role is focused on helping clients succeed with our platform by answering questions, resolving technical issues, and guiding users to get the most value from Roomvu.

You’ll work closely with customers on product usage, troubleshooting, and best practices in a fast-paced SaaS environment.

This role is ideal for someone with a technical mindset, strong communication skills, and a passion for customer success.

What You’ll Do

• Support customers via tickets, chat, and video calls
• Troubleshoot product, account, and technical issues
• Guide users through platform features, workflows, and best practices
• Help customers adopt and use Roomvu tools effectively
• Document issues and solutions clearly in the ticketing system
• Escalate technical bugs or complex cases to Product or Engineering
• Share recurring feedback and improvement ideas with internal teams
• Contribute to help docs, FAQs, and internal knowledge bases

What We’re Looking For

• Strong spoken and written English
• 2+ years in Customer Support, Technical Support, or Client Success
• Experience supporting SaaS or technical platforms
• Comfortable using ticketing systems (Zendesk, Zoho Desk, Freshdesk, Intercom, etc.)
• Strong problem-solving and troubleshooting skills
• Clear communicator who can explain technical concepts simply
• Organized, proactive, and customer-focused
• Reliable high-speed internet & professional home setup

Nice to have

• Experience with MarTech, PropTech, or AI-based tools
• Familiarity with onboarding, product adoption, or customer health metrics

Compensation

• CAD $1,400 – $1800 per month (base)
• Performance-based success bonuses tied to:
• Customer satisfaction (CSAT)
• Resolution quality and speed
• Product adoption and usage support

About Us:

At Roomvu, we’re reimagining one of the oldest and most traditional industries—real estate—by bringing cutting-edge innovation and AI to the forefront of marketing. Our mission is to empower real estate agents by making scalable, hyper-local, and effective social media marketing accessible to all, not just the elite.

We are the Content Factory for Realtors—fully automating content creation, branding, publishing, and advertising using artificial intelligence. Our tech not only identifies trending topics, but also creates personalized, agent-branded videos and distributes them to the right audience. From Vancouver and Toronto to Miami, New York, Los Angeles, and beyond, we serve 350,000+ agents with content that is always timely, relevant, and credible—because we integrate directly with major real estate boards.Why Join Roomvu?

We’re Disruptive by Design:

• We love shaking things up. In a centuries-old industry that’s been slow to evolve, we’re driving change by making AI-powered, social media-marketing simple and scalable for every agent.
• We develop futuristic tools like AI Cloning, helping realtors multiply their visibility and impact
• We’re constantly experimenting, testing, and iterating—because innovation is our comfort zone
• We believe in democratizing marketing—giving everyone the tools to compete, no matter their budget or tech skills

Our Culture Is What Sets Us Apart:

• We’re more than a company—we’re a tight-knit, high-energy team that thrives on collaboration, creativity, and shared wins.
• We celebrate continuous success and milestones—big and small
• We host foosball tournaments to keep the energy flowing

Ownership is in Our DNA:

• We believe that everyone here has the power to lead, drive, and grow:
• We foster a true start-up culture where your contributions matter—and are visible
• Whether it's launching a new initiative or solving a new challenge, you can take the wheel
• We honor and recognize ownership mentality in everything we do
• We offer the runway for growth and the space to explore new ideas and roles

We Grow Together:

• You won’t just grow your resume here—you’ll grow your skills, your confidence, and your career:
• Get recognized with weekly and monthly team shoutouts
• Work closely with leadership and peers to learn, improve, and elevate each other
• Access development opportunities to keep moving forward, wherever your goals take you.

Our Core Values:

• Ownership – Take initiative. Be accountable. Make an impact.
• Openness – Communicate honestly and respectfully—always.
• Growth – For our clients, for the company, and for ourselves.
• Innovation – Don’t settle. Challenge the norm. Build what’s next.
• Team Spirit – Win together. Help each other. Have fun along the way.

At Roomvu, you’re not just part of a company—you’re part of a movement. We’re disrupting an industry, building bold tech, and creating a workplace where you’re supported, celebrated, and inspired to grow.

• If you’re passionate, curious, and ready to make an impact—we’d love to meet you.

Job Type: Full-time- Contract

Work Location: Remote

Job Type: Full-time

Work Location: Remote