Customer Service Representative (CSR) – HVAC | Remote (Mexico)
Company: Windy City HVAC Repair
Position Type: Full-Time, Remote (based in Mexico)
Hours: 7:30 AM – 4:30 PM CST, Monday–Friday (additional hours available)
Compensation: $14-16USD/hr+ (between bases hourly + bonuses)
About Us
Windy City HVAC Repair is a growing HVAC company serving U.S. customers. We're a small, fast-moving startup where your work has a direct, visible impact on the business. We're building a tight team of high performers, and we're looking for someone who wants to grow with us — not just clock in.
About the Role
As our Customer Service Representative, you are the first voice customers hear when they call. Your job is to turn inbound calls into booked appointments, keep our schedule full, and offer our Comfort Club maintenance membership to the right customers. You'll handle calls with warmth and urgency, keep accurate records in our system, and help us deliver a great experience on every interaction.
This is a phone-forward, sales-minded role for someone who is confident, organized, and motivated by hitting targets. Because we're a small team, you'll also help with light dispatch — coordinating the day's schedule for our technician (and, as we grow, our comfort advisor) — but booking calls is the heart of the job.
What You'll Do
Compensation & Bonuses
High performers can meaningfully increase their pay through bonuses. The more you book and sell, the more you earn.
What We're Looking For
Nice to have:
Targets (What Success Looks Like)
We're a metrics-driven team, but we set goals that are realistic and reward strong work:
Hiring Process
If you're a confident communicator who loves turning calls into booked jobs — and you want to earn more by performing well — we'd love to hear from you.
Please apply in English.
Sueldo: $174.50 - $244.29 la hora
Beneficios:
Lugar de trabajo: Empleo remoto
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