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Product Support Engineer (Teradyne Robotics, Mexico)
ID: 11615
Function: Engineering

Location:
Santiago de Queretaro, MX

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We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.

Opportunity Overview

Product Support Engineer is a customer-facing technical role that supports the successful deployment of Teradyne Robotics solutions across LATAM. This position partners with sales teams, distributors, integrators, and customers to identify automation opportunities, validate technical solutions, support implementation, and deliver post-sales service for the Universal Robots and Mobile Industrial Robots portfolio.

Key Responsibilities

Customer-facing technical role supporting robotics solutions across LATAM
Partners with sales teams, distributors, integrators, and customers
Identifies automation opportunities and supports solution validation
Help drive successful implementation and post-sales support
Supports the Universal Robots and Mobile Industrial Robots portfolio

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us on this mission, take a closer look at the minimum criteria for the position.

Minimum Job Requirements

Bachelor’s degree in Mechatronics, Electrical, Mechanical, Robotics, or related field OR equivalent experience in robotics or industrial automation.
English proficiency.
3+ years of experience in robotics, industrial automation, application engineering,
technical support, or system integration.
Experience diagnosing and troubleshooting robotic or automation applications.
Strong understanding of industrial automation systems, robotic integrations, and
manufacturing processes.
Ability to support technical cases, service diagnostics, and warranty-related technical
assessments.
Ability to communicate complex technical topics clearly to customers, partners, and
internal teams.
Travel Requirement: Extensive travel across LATAM (approximately 60–80% of the time)

Preferred Job requirements:
Experience working with collaborative robots or autonomous mobile robots.
Experience supporting system integrators, distributors, or automation partners.
Knowledge of industrial communication protocols, sensors, vision systems, or PLC integration.
Experience conducting technical workshops, demos, or automation training sessions.

The ideal candidate will demonstrate the following behavioral traits:

Analytical approach to problem solving and technical diagnostics.
Strong communication and stakeholder management skills.
Ability to multitask effectively in a fast-paced environment.
Customer-focused mindset with strong collaboration skills.
Ability to work both independently and within cross-functional teams.

• This position is not eligible for visa sponsorship or relocation assistance.

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