ABOUT US

PHINIA: Advancing sustainability today, powering a cleaner tomorrow.

PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI®, DELCO REMY® and HARTRIDGE™. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA.

At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality — developed and manufactured responsibly — that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards.

Our Culture

PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously.

Career Opportunities

We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.

JOB PURPOSE

The IT/OT Client Technologies Specialist is primarily responsible for the IT client environment and covers workshop areas known as OT (Operational Technologies), which focus on the industrial landscape.
They perform tasks to improve and support the desktop environment, provide specialized IT services (e.g., support for high-level meetings, root cause analysis, client consulting), and provide services related to IT facilities (e.g., audiovisual environment, security systems, printers/copiers). The Client Technologies Specialist also provides on-site support to Service Desk teams as needed.

KEY RESPONSIBILITIES

Service Delivery

• Helps build IT service relationships with customers

• Ensures that quality services are delivered in accordance with the agreed-upon SLA

• Willing to be part of distributed service teams and take ownership of one or more specific service teams

• Ensure that specified systems, processes, and methodologies are followed and ensure effective monitoring, control, and support of service delivery.

• Understands the principles of incident, problem, and change management

• Ensures the delivery of first-class IT services across all locations for infrastructure services

• Support the establishment of processes around service management

• Provide 1st and 2nd level support, as well as lead local client/infrastructure and LAN change activities

• Support for local production/manufacturing connectivity

• Installation, configuration, and support of printers

• Point of contact for hosting services.

Customer and Asset Services

• General support for desktop and laptop computers

• Configure new and existing equipment in accordance with corporate standards for deployment

• Install and troubleshoot desktop applications

• Maintain license management and version control

• Participate in the hardware upgrade project

• Maintain client security settings (e.g., administrator rights, software installations, etc.)

Service Desk

• Service desk support via phone, email, chat, etc.

• Provide and maintain telephone system and mobile device support.

• Ensure that remote and on-site support issues are resolved to the satisfaction of customers.

LAN Services

• Provide basic network, security, and printing support.

Operation Technologies (OT Shop Floor) Focus:

• Incident and service request support

• Maintain a high level of service for automation systems (PLC, SCADA, etc., when implemented)

• Coordinate maintenance and support for embedded systems, data acquisition systems, control systems, instrumentation, and test equipment computers/servers.

• Configure and migrate new and existing IT devices in accordance with corporate standards for deployment

• Backup and maintenance of data on shop floor storage servers (line edge).

• Maintenance of industrial networks

• Device communication support (CAN, Modbus, Ethernet, GPIB, Serial, etc.)

• Plant maintenance and database management (MySQL, SQL Express, and others, Oracle, etc.)

• Point of contact for plant products and software support.

• Point of contact with the Shop Floor Business representative.

• Teamwork and interface with the IT Desk Side support team (standardization of the global IT infrastructure)

• Documentation support and improvement (layout, dependencies, diagrams, etc.)

• Participation in hardware integration/updates

• Standardization and consulting for HW & SW Apps + Industrial Networks

• Monitoring of IIoT and key Shop Floor (OT) components

• Actively seeks collaboration with internal and external team members related to a project

• Protect the confidentiality, integrity, and availability of the organization’s information in accordance with the level and type of information classification (storage, distribution, disposal).

• Protect any keys, ID badges, or computer or network access accounts that allow access to the organization’s information.

What we’re looking for

Education: Bachelor’s degree in IT, Computer Science, MIS, Engineering, or another related technical field. Master’s degree preferred

Experience in a similar role: 3–5 years of relevant experience as an analyst in the automotive manufacturing industry

Required technical skills:

o ITIL Fundamentals

o Cisco Basics.

o 3+ years of experience working with Microsoft .Net technologies to develop and maintain web and Windows applications.

o 3+ years of experience working with databases hosted on Microsoft SQL Server and a fundamental understanding of how Microsoft SQL Server works.

o Experience in support and report development using reporting tools such as SQL Server Reporting Services.

o 2+ years of experience working with manufacturing execution systems (MES) responsible for executing and collecting information on the production floor.

o Proven experience with applications, configuration options, process mapping, etc.

o Practical knowledge of methodologies to support new implementations, software development and quality assurance methodologies, systems development methodologies, and quality assurance best practices

o Strong analytical and business analysis skills

o Attention to detail and the ability to quickly learn new technologies and tools

o Excellent interpersonal, oral, and written communication skills

o Ability to establish and maintain effective working relationships with others, working harmoniously and effectively as part of a global team

o Ability to work in a fast-paced and dynamic environment

o Ability to respond with a sense of urgency to meet deadlines

o Ability to work with minimal supervision

o Advanced problem-solving and decision-making skills, along with advanced customer and supplier/partner interface skills

o Ability to communicate in English, both verbally and in writing

• English required: Conversational

WHAT WE OFFER

We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value.

We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed.

WHAT WE BELIEVE

• Product Leadership - Innovation that brings value to our customers

• Humility - Seeking out diverse perspectives and working collaboratively

• Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional

• Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse

• Integrity - Taking responsibility for our decisions and doing what is right

• Accountability - Taking ownership of our actions and driving results

SAFETY

You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees!

We also believe employee health and safety is everyone’s responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.

EQUAL EMPLOYMENT OPPORTUNITY

PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

VISA SPONSORSHIP

PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based.

NO UNAUTHORIZED REFERRALS FROM RECRUITERS & VENDORS

Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

GLOBAL TERMS OF USE AND PRIVACY STATEMENT

Carefully read the PHINIA Privacy Policy before using this website. Your ability to access and use this website and apply for a job at PHINIA are conditioned on your acceptance and compliance with these terms.

Before submitting your application you will be asked to confirm your agreement with the terms.

Career Scam Disclaimer:

PHINIA makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by PHINIA. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact PHINIA through PHINIA’s website to verify the authenticity of any employment opportunities.

Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com .