AT&T Customer Service Representative CSR interview questions
based on 407 ratings - Updated Jun 3, 2026
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
78%
Applied online
Applied online
7%
Employee Referral
Employee Referral
7%
In Person
In Person
4%
Other
Other
3%
Recruiter
Recruiter
2%
Campus Recruiting
Campus Recruiting
0%
Staffing Agency
Staffing Agency
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AT&T interviews FAQs
Customer Service Representative CSR applicants have rated the interview process at AT&T with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative CSR roles take an average of 52 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 25 days.
Common stages of the interview process at AT&T as a Customer Service Representative CSR according to 5 Glassdoor interviews include:
Phone interview: 29%
Skills test: 29%
One on one interview: 29%
Background check: 14%
Here are the most commonly searched roles for interview reports -
One on one with hiring manager. Strengths and weakness. What is your sales philosophy. How much sales training have you had. Basic sales questions to understand how you handle rejection. How do you prospect for sales.
Interview questions [1]
Question 1
Tell me a time you had tough decision to make about client
I applied online. I interviewed at AT&T (Atlanta, GA) in Feb 2022
Interview
I received an invitation for interview on modern hire. I joined 30 mins early to be left waiting for an hour and 30 mins more just to never start the interview
Everything was good except visa preparation process. They did not told me that I should come to Slovakia, apply & return&wait. Awerall Slovakia laws are awful and they did not notified about it