AT&T Customer Service Representative CSR interview questions
based on 407 ratings - Updated Jun 3, 2026
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
78%
Applied online
Applied online
7%
Employee Referral
Employee Referral
7%
In Person
In Person
4%
Other
Other
3%
Recruiter
Recruiter
2%
Campus Recruiting
Campus Recruiting
0%
Staffing Agency
Staffing Agency
Interview search
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AT&T interviews FAQs
Customer Service Representative CSR applicants have rated the interview process at AT&T with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative CSR roles take an average of 52 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 25 days.
Common stages of the interview process at AT&T as a Customer Service Representative CSR according to 5 Glassdoor interviews include:
One on one interview: 29%
Phone interview: 29%
Skills test: 29%
Background check: 14%
Here are the most commonly searched roles for interview reports -
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations
La entrevista fue corta, te hacen preguntas basicas de ventas, pero al final nadie te llama y te dejan en el aire sin respuesta, nixiquiera te envian un correo de rechazo o te hacen saber, simplemente dejan la vacante abierta
Interview questions [1]
Question 1
cuales tacticas de ventas usarias para atraer mas clientes
The interview process was pretty quick. I got dressed up. I came to the interview with a copy of my résumé and the interview lasted for 30 minutes. They asked me questions like how do I deal with stress? How do I deal with customers? How do I deal with an upset rate, and how do I take criticism I use the five star method for many of the questions. It was pretty laid-back and the recruiter pretty much. Let me know that I should have my foot in the door and get the job by the end of the week.
Interview questions [1]
Question 1
How do I take criticism from a manager or supervisor?