AT&T Customer Service Representative CSR interview questions
based on 407 ratings - Updated Jun 3, 2026
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
78%
Applied online
Applied online
7%
Employee Referral
Employee Referral
7%
In Person
In Person
4%
Other
Other
3%
Recruiter
Recruiter
2%
Campus Recruiting
Campus Recruiting
0%
Staffing Agency
Staffing Agency
Interview search
407 interviews
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AT&T interviews FAQs
Customer Service Representative CSR applicants have rated the interview process at AT&T with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative CSR roles take an average of 52 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 25 days.
Common stages of the interview process at AT&T as a Customer Service Representative CSR according to 5 Glassdoor interviews include:
Skills test: 29%
One on one interview: 29%
Phone interview: 29%
Background check: 14%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at AT&T (Guaynabo, PR) in Sep 2009
Interview
Hiring process is fair and balanced. You apply via their career website. Once you submit the application you get a phone interview and if you pass that, you get an in-person interview. You are interviewed by several managers and tour the facility. Staff is friendly and professional. You do a computerized assessment and if you pass that you get invited for interview.
Interview questions [1]
Question 1
Describe a situation where you solved a customer's problem.