AT&T Customer Service Representative interview questions
based on 407 ratings - Updated Jun 3, 2026
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
78%
Applied online
Applied online
7%
Employee Referral
Employee Referral
7%
In Person
In Person
4%
Other
Other
3%
Recruiter
Recruiter
2%
Campus Recruiting
Campus Recruiting
0%
Staffing Agency
Staffing Agency
Interview search
407 interviews
Viewing 66 - 70 of 407 Interviews
AT&T interviews FAQs
Customer Service Representative applicants have rated the interview process at AT&T with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 52 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 25 days.
Common stages of the interview process at AT&T as a Customer Service Representative according to 5 Glassdoor interviews include:
One on one interview: 29%
Phone interview: 29%
Skills test: 29%
Background check: 14%
Here are the most commonly searched roles for interview reports -
My interview process was with the manager was very comfortable. She was very nice. I really felt like I knew her already. I’m so happy to be working here! I don’t have any more words to add
I was interviewing for a customer service representative and first had a phone interview and then went to the local office in person. Typical interview process. Nice people, I got a call back within two days
I applied online. The process took 3 weeks. I interviewed at AT&T (Indianapolis, IN) in Jul 2022
Interview
Lengthy online process with lots of tests that weed out ineligible candidates. The interview is remote and lengthy as well with many role playing scenarios. Overall smooth but sort of long process
Interview questions [1]
Question 1
What was a time I dealt with a difficult situation