I applied online. The process took 4 weeks. I interviewed at AT&T (Chicago, IL) in Jun 2018
Interview
I applied online on May 30th and shortly after I applied I received and email to take their pre-employment assessment, I then completed the assessment. I then received an email on May 31st to complete a video interview I received the email a little late in the evening so I completed the video interview the next day. On June 5th I received an email saying "SO FAR SO GOOD" letting me know that I was still in the running. On June 12th I received an email from the hiring coordinator to call to schedule a face to face interview which was that following Friday. The interview went well and the person I interviewed with informed me I should hear something back the next week possibly that Monday. And on that Monday I received an email saying "CONGRATULATIONS" which included me joining a group phone call to go over information for the position. I then proceeded to do the background check and drug test, and I am currently waiting for the results from both of those. My start date is July 31st
Interview questions [1]
Question 1
If faced with an irate customer who asks to speak with a manager how would you handle it?
I interviewed with 2 people. They asked pretty standard interview questions related to how I would handle certain customer service issues. One interviewer was very rude and dismissive. When asked about my scheduling availability, I mentioned I had a conflict but could work around it. This interviewer said that was unacceptable and berated me for wasting their time. I was immediately dismissed.
I applied online. I interviewed at AT&T (Chicago, IL) in Aug 2023
Interview
This interview was very brief but overall went well. I enjoyed every second of it and can not wait for a status update on the hiring process. Fingers crossed for an update soon!
First you must answer basic Questions regarding your personality and how you react to various on the job situations, then the interviewer will proceed to ask questions regarding previous experience.