AT&T Customer Service Representative (CSR) interview questions
based on 407 ratings - Updated Jun 3, 2026
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AT&T interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at AT&T with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 52 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 25 days.
Common stages of the interview process at AT&T as a Customer Service Representative (CSR) according to 5 Glassdoor interviews include:
One on one interview: 29%
Phone interview: 29%
Skills test: 29%
Background check: 14%
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Starts off with a video interview that lasts for about 45 minutes. They ask general questions and then go through a series of role play questions. They got back to me within about 2 days.
I applied online. I interviewed at AT&T (Missoula, MT) in Jul 2020
Interview
The interview was over zoom. The interviewer asked me standard questions such as, "tell me about yourself?" and "what are your strengths and weaknesses?" There were also several situational questions and a mock exchange with a customer.
Interview questions [1]
Question 1
Describe a situation where you dealt with a difficult customer?
Easy enough if you know the basics skills for sales and know how to speak and convince.
Two interviews and role play after both of the two interviews. Do research and you will be okay