Standard paperwork, knowing someone at that location may help, know the product, coming from outside the company would receive training on products and systems
I applied online. The process took 2 months. I interviewed at AT&T in Feb 2009
Interview
applied online, got a call from the store manager to set up an interview time and date. 1:1 interview with 2 managers, then if passed area manager will do a 2nd interview. If you passed that stage the Director will call you for a final interview.