Agoda Customer Service Representative (CSR) interview questions
Updated Apr 22, 2026
based on 55 ratings
Difficulty
Average
Experience
Very positive
How others got an interview
89%
Applied online
Applied online
9%
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Employee Referral
2%
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Agoda interviews FAQs
Candidates applying for Customer Service Representative (CSR) roles take an average of 60 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Agoda overall takes an average of 60 days.
Common stages of the interview process at Agoda as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
IQ intelligence test: 50%
One on one interview: 50%
Here are the most commonly searched roles for interview reports -
-there was a role play and an interview with the direct manager after -role play was timed and completed quickly -manager was very informative about working requirements and expectations -HR was also very quick to get back at all stages and the whole interview process was very smooth
Interview questions [1]
Question 1
How would you deal with a customer asking for a refund?
We had two interviews, one with the hiring director and one with the manager in the team. We were instructed to do Roleplay using English and Japanese to see if we could conduct the day to day job in a sufficient manner
I applied online. I interviewed at Agoda (Kuala Lumpur) in Oct 2022
Interview
Once you applied, the HR will send you an email. A link will be given for assessment and need to complete on the same day. They have assessments in the form of typing. Then,they will proceed with phone call interview
Interview questions [1]
Question 1
My assessment was to write an apology letter to a customer within 20minutes. They have maximum word count.