I applied online. The process took 2 weeks. I interviewed at Amazon (Tokio) in Jun 2022
Interview
1. Resume screening 2. Expertise test by video interview 3. Interview with the assigned manager I applied for IT support job at an Amazon fulfillment center. Since my previous job was server software support, it seems that there was a difference between my work and MIS work, and we didn't get along well. I passed the video interview, but failed the first interview.
Interview questions [1]
Question 1
1. Please tell us about the most difficult experience you have ever experienced. 2. Have you ever failed to fulfill a customer's request, what was the reason? 3. Have you ever had a disagreement with your manager and how did you resolve the issue? 4. Was there a Manager you respected? "Why did you respect that person?" 5. A failure occurred in which the screen of the customer's PC became black. On the premise that I received a call from a customer, I did a role-play test on how to deal with a customer.
They ask a lot of technical trivia questions that have nothing to do with the job. They like hearing stories about how you raised the bar and/or made your prior job better. Be familiar with the STAR method.
Panel interview with 4 people. One hour with each interviewer who will ask 2 to 4 questions based on leadership principles related to the job role you are applying for.
first starts with a phone screening.
then if they pass you on you would meet with three individuals for about an hour each. Some of them might be in the area you are applying others might just be a manager from a different ORG.
Interview questions [1]
Question 1
tell us about a time you handled a difficult situation.
