Amazon Web Services Customer Service Representative (CSR) interview questions

3 steps: First one was screening with the recruiter Second was screening with a colleague Third was what amazon call "the loop" which is 4 x 1 hour interviews with 4 experienced amazon employees. They ask you behavioural style questions which you have to answer in a specific format about your past work experiences

The interview process is built around the sixteen Amazon Leadership Principles - an internet search for "Amazon Leadership Principles" will help you to find and understand each principle. Every interviewer that you speak with, will be asking you to discuss a previous job situation where you demonstrated a specific principle. Important note: the interviewer will not tell you which Leadership Principle they are referencing with the question, however, studying each principle will help you make a judgment, based on the question, of the principle that the question relates. For example, for the leadership principle "Bias for Action", you might get a question, "Tell me about a time when you have worked against tight deadlines and didn't have time to consider all options before making a decision. How much time did you have? What approach did you take?"