I applied online. The process took 6 days. I interviewed at American Express (Salt Lake City, UT) in Jan 2020
Interview
All of their interview questions are situational based, so bring with you a list of your accomplishments to find an answer to their questions. Also plan on providing a copy of your resume and possibly your list of references.
Interview questions [1]
Question 1
Tell me about a time where you were able to exceed a customer's expectations? What were the circumstances and how did you impress them?
I interviewed at American Express (Fort Lauderdale, FL)
Interview
American Express uses STAR method a lot and learning that will help you during the interview. Expect a lot of scenario questions. They are also looking for personality, which can sometimes carry you further than your experience.
Interview questions [1]
Question 1
Tell me about a time you had to deliver a difficult message.
Interview process was very smooth, had a great recruiter to prep me. Did 3 rounds of interviews, the last round was with multiple candidates and hiring managers from Amex. Answering questions and roll playing with different hiring managers as well as being responsive when the hiring managers was going through some job details
Interview questions [1]
Question 1
Tell me a time where I had to make a change into a work setting and how did I adapt and handle that change.
I applied online. I interviewed at American Express (Miami, FL) in Dec 2020
Interview
Had me answer 3 dry video questions, then HR called me asking generic "are you legal" questions, then radio silence for a month only to receive the no thanks email.