Customer Care Professional applicants have rated the interview process at American Express with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Professional roles take an average of 120 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 47 days.
Common stages of the interview process at American Express as a Customer Care Professional according to 2 Glassdoor interviews include:
Presentation: 15%
Drug test: 15%
One on one interview: 15%
Personality test: 15%
IQ intelligence test: 8%
Skills test: 8%
Phone interview: 8%
Group panel interview: 8%
Background check: 8%
Here are the most commonly searched roles for interview reports -
There will be a language and accent test where you're required to read a prompt and answer questions. This is for the interviewer to see how proficient you are in English as well as how acceptable your accent is for the job. After that, there will be a face to face interview utilising the STAR method with a manager/team leader.
I applied online. I interviewed at American Express (Toronto, ON)
Interview
There was a long interview process, jumping between four to five different people. and then a long background check process. Overall, the process ran pretty smoothly but was very long
Interview questions [1]
Question 1
Tell me a time you delt with an irrrate customer and how did you handle this.
Interviewers focus on whether my personality matches with the company values, and whether my ability can master the job. The interview is relatively casual though, instead of asking questions in one way, they constantly provide feedbacks, including credits and guidiance.
Interview questions [1]
Question 1
I am located in Hong Kong. If you work in a Cha Chaan Teng, do you think politeness is important?
Friendly and casual; hiring leader was friendly and interview questions were pretty casual. There was a small case study to gauge your problem solving skills and impromptu mock call session.