Apple Customer Service Representative interview questions

Currently you can only get hired through Volt and not by Apple directly. Group interview plus one on one interview. They are looking for a specific type of person. I was lucky enough to be picked from about 30 candidates. They are looking for super positive people who are ALWAYS happy and never say no..

Applied online at apple.com, got a call from an apple HR representative. Done a Sonru interview where I had to answer pre-scripted questions to the webcam about the company and the role. Then 1 call from HR and 1 from the Team Leader where I had to answer some role specific questions. Three days later was told they hired someone else with a very polite e-mail. No empty promises and very straight-forward.