I applied online. The process took 3 weeks. I interviewed at Apple (Atlanta, GA) in Apr 2017
Interview
Numerous cyber interviews with differing people from company. Interview questions were pretty standard and not difficult. First few are to get a feel for your personality, while the last one goes into previous experiences and tendencies.
Completed HireVue live video interview. Multiple questions about Customer Service. Said I would next do 2 manager interview. No tech questions during interview. Process lasted 45 minutes. Also explained benefits and salary
Interview questions [1]
Question 1
Name a time you were stressed at work and what did you do to de stress
I applied through college or university. I interviewed at Apple
Interview
Initially I received a phone call about the opportunity and my interest, then scheduled for an official interview for a later date via facetime or phone if I needed.
They asked role play scenarios including troubleshooting questions. Ex. How would you resolve an issue if your mother called you about the monitor not working?