I applied online. The process took 3 weeks. I interviewed at Apple (Atlanta, GA) in Mar 2015
Interview
3 interview process. first 5 min interview (phone), 2nd interview 15-20mins with some role playing (FaceTime), and 3rd interview 35-40min with mostly role playing (FaceTime). I was told after the 3rd interview that someone would contact me with their decision within in two weeks. The two week period would be over in about 2 days and I haven't heard anything yet.
Interview questions [1]
Question 1
customer calls in says battery died and now they cant connect their iPhone to bluetooth.
I applied online. The process took 2 weeks. I interviewed at Apple (Pensacola, FL) in Mar 2015
Interview
I applied online and had a total of three interviews. The first two were with recruiters and were similar they focused on customer service as well as technical, but the focus was more on customer service
The interviewers were pleasant and instantly put me at ease
I was offered the position based on my background check clearing. That took about a week to clear.
Overall a good experience
Interview questions [1]
Question 1
A customer lost all of her photos from her iPhone. Wasn't sure how it happened but they were gone
I applied through college or university. The process took 4 weeks. I interviewed at Apple (Roseville, CA) in Mar 2015
Interview
First interview was just a brief phone call from a hiring manager, then I got an e-mail to schedule the face time interview. It was about 5 days from the registration date. Interviewer was nice and very informal. I read all possible questions on glass door, which helped me to prepare better. Try to answer directly to the question, be clear and specific, show that you are enthusiastic about the offered position, don't get too nervous, and be friendly. I am waiting for my third face time interview, it should be in no longer than 2 weeks from now.
Interview questions [3]
Question 1
The interviewer pretended to be a customer and said: My data is lost, my device is broken and doesn't light up, I can't access my email... etc. What would you do if every possible solution you offered to the customer has failed?
I will tell you a problem with a device and you just tell me questions you would ask the person to help fix them as well as possible solutions. He asked about troubles with email and internet connection.