Apple Genius applicants have rated the interview process at Apple with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Apple Genius roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Apple overall takes an average of 27 days.
Common stages of the interview process at Apple as a Apple Genius according to 1 Glassdoor interviews include:
One on one interview: 100%
Here are the most commonly searched roles for interview reports -
The process took 2 weeks. I interviewed at Apple in Jan 2016
Interview
Sehr lockeres Gespräch. Man kam direkt zum Du. Kurzes, knackiges Gespräch.
Am Telefon noch die Einladung zum Gruppentreffen im Shop erhalten.
Frau war freundlich, hat aber nur die Fragen abgelesen, war dennoch begeistert von meinen Erfahrungen.
Interview questions [1]
Question 1
Wie bist du Apple gekommen?
Hast du schon Erfahrungen im direkten Kundenkontakt?
Welche Produkte kennst du?
Über welche Stelle Stelle hast du dich bereits informiert? (Expert, Genius, Service Specialist, Specialist)
Was möchtest du während und nach Apple tun?
The process involved an initial application followed by a screening call with a recruiter. This was followed by one or two interviews with team members, focusing on customer service, problem-solving, and cultural fit. The interviewers asked behavioural questions and scenarios related to handling customers and troubleshooting. Overall, the process was structured, professional, and gave a clear understanding of the role expectations.
Erstes Vorstellungsgespräch - 20 Minuten. Sehr angenehm und professionell. Solange man sich bisschen damit beschäftigt, wird es gut laufen. Man muss sich auf jedenfall selbstbewusst und sozial darstellen. Viel lächeln und aktiv zuhören. Stelle auch deine eigenen Fragen, mach es klar dass du die Website dir angeschaut hast und dass du wirklich interessiert bist. Apple ist es egal was du weißt, sei einfach ehrlich und transparent.
I applied online. The process took 3 weeks. I interviewed at Apple (San Diego, CA) in Mar 2026
Interview
One group interview as well as a phase 2/3 interview with the store manager and possibly the director (i didn't make it past the second interview) but everything is straightforward and mainly behavior questions.
Interview questions [1]
Question 1
How is your performance measured in your current or previous role?