The process took 2 weeks. I interviewed at Bank of America (Atlanta, GA) in Jun 2011
Interview
Applied online, got a phone interview about a week later and appointed for a group interview... There was a play role " how you deal with an angry customer ". Got a call from the interviewer to appoint for a 1:1 interview with a manager next week... So wish me luck!!!
Interview questions [1]
Question 1
Tell me about your experience when your customer want you to do something that conflict with the company policy, how did you deal with?
I applied online. I interviewed at Bank of America (Wheaton, MD)
Interview
The first conversation was over the phone with the recruiter. Then they connected me with a branch manager for an in person interview. I had a third interview at another location an then got the job offer.
It was short. I did a phone interview and the. I did an in-person interview. It was short. Phone then in person. It was short. First phone, then in person.
The interview was very straightforward and simple, they didn’t ask too many unusual questions and the questions they did ask were easy to answer. The total time was less than an hour, and I was able to make another appointment by the end of the workday.
Interview questions [1]
Question 1
They asked about my previous experience in dealing with unruly customers.