Capital One Customer Service Representative (CSR) interview questions

3 Interviews. First is over the phone. Very generic and easy going. Making sure you and the company may be a good fit. And is it what your looking for. Can you make the hours etc. Second: Go in and meet a team leader and get a tour of the location (St. Cloud, MN) Very generic questions again that you can find great answers for online. Also have some questions ready, it shows your interested. Third: Meet one of the Office managers. Both are very nice and easy going. Ask some more laid back questions. Bascially they want to know if you can have a good conversation with someone you've never met.

Friendly, informal, conversational. In a small room with two people, both friendly and affable. One of the people ended up being my manager, and the other person never said another word to me, as long as I worked there. There seemed no small degree of plastic-friendliness in many of the middle management, though the upper management came off as both genuine and warm.