Citi Customer Service Representative (CSR) interview questions

Initial phone interview, one on one interview, call with job offer and pay details. They do not allow you to negotiate even with experience

I first applied online, took and passed the assessment test. After I had to schedule a phone interview. It was set for Wednesday, October 2nd. The recruiter informed me briefly of the position and it's pay, told me of the schedules, and the training schedules. He then went on to ask about my work history and behavioral questions. The interview lasted a total of 20 minutes. He informed me that he was submitting my info to the local recruiters and u should hear back in 7-10 days. 2 hours later I got a call from a local recruiter to schedule my interview for the next day. Thursday came and my interview was at 12. I came late because it was difficult to find the location, of course I called before to inform them. I get there and wait to be called for my interview. The interviewer invited me in a room and asked me about my last 2 previous jobs and a series of questions based upon them- work ethic, behavioral questions, multitasking, adjusting to new things, etc. that interview lasted a good 45 minutes. Afterwards he told me to take a seat. I waited for 15 to 20 minutes, and was invited back into another room and was informed that they wanted to offer me the position. I was suppose to do a 2nd interview, but she was out for a luncheon. The man at the front desk did inform me that if you stay longer, you are more than likely to get the job..,just be confident and answer the questions well throughout.