I applied online. The process took 1 week. I interviewed at Concentrix (Lake Mary, FL) in Jan 2019
Interview
Pretty basic interview process. Questions concerning previous experience and education. Questions as to what you can bring to the position and where you see yourself progressing.
They call you up, you go in and have a short sit down with a hiring manager, they ask basic questions, you give basic answers, then they either make you an offer or not. Its not that difficult
Interview questions [1]
Question 1
Give an example of how you would deal with a difficult customer on the phone.
Very simple and straightforward. They were relaxed and easy to speak with. Had a fun time with guessing an item which was a kitchen appliance, this served as a base to a successful interview.
Interview questions [1]
Question 1
They asked if I had experience with troubleshooting different types of technical issues.
It was a very easy process with some tests for Typing speeds and internet availability. It was then followed by an AI interview process where we would video our responses.
They make you do all these assessments just for them to deny you. I applied multiple times even though I have the qualifications and still denied. The pay is very cheap as well. Should not have all these assessments and stuff for the little pay