DISH Customer Service Representative interview questions

The interview was harder than I thought. They asked a lot of questions to test certain skills. Some of them did not apply to me, but he still expected an answer, and a specific answer at that. When he asked " tell me what did you do when a problem developed when a manager was not present?" I have never been in that situation because I have had good managers, I tried to lie or embellish something, but he insisted on detail and had to pertain to work, which made me grope for non existent details.

Hiring process included a very long online test that can take some applicants 2-4 hours to complete. Once the online portion of the test is completed, you are invited to the actual call center to do a fictional virtual job test. If everything goes well on the test, you are then asked to meet for an interview. Sometimes this can be done on the same visit, but some times it does have to be rescheduled. There are a total of two interviews.