I found the job on craigslist with a link that directs to their job site. I applied for the job online and thereafter was asked to perform a long list of question online (questionnaire). After the questionnaire, I was asked to come in for an interview (set up a schedule). Upon arrival to the site for interview, candidates are asked to sign in, fill out application and then take a computer generated quiz. The computer quiz has will go over different aspects of the job and general customer service questions.
After completing the quiz, two managers will interview you and that completed the process. I was called two weeks later with an offer for the job and I accepted.