I applied through an employee referral. The process took 3 weeks. I interviewed at Enterprise Mobility (Bryan, TX) in Jan 2024
Interview
First off this was a thorough process and I think that is a fantastic way to ensure that the right person is selected. Selection consists of 3 interviews with my first being online with a Talent Acquisition Specialist and we went over my resume and ambitions towards my goals. After the first interview, I was contacted a few days later to come into the location on Texas Ave and I observed for 2 hours and watched as the staff members interacted with customers in person as well as on the phone as they completed work tickets to provide vehicles for their customers. The second interview took place in person after the observation with the Branch Manager and Area Manager where again we went over my resume, goals, and most importantly the future plans they foresee the company and this location growing towards and how my role will be utilized. The final interview was online with the Group Rental Manager and in it we discussed my experience with sales and customer service and then I was provided with a more detailed description of the benefits, work environment and growth potential would be available if selected. I feel adequately informed of the position that I will be taking on and how I can make the most out of this opportunity as I build my knowledge and branch into the management team. Overall the interview process is difficult, but not overwhelming and prepare to discuss why you should be selected for this position.
Interview questions [1]
Question 1
What is your favorite customer service win in your work experience?
Excellently straightforward and kind recruiters make the job appealing and worth the investigation! Completely worth the time and effort into learning how the career path may pan out with hard work and dedication!
Interview questions [1]
Question 1
Describe your experience with explaining to a customer how they can benefit from any additional services
I had three rounds of interviews with different managers for various locations. The recruiter who reached out was super nice and friendly. It was a typical interview process where they ask you about your experience and qualifications. The questions per round were similar.
I interviewed at Enterprise Mobility (Toronto, ON)
Interview
More conversational than a typical interview style making it much more in depth and interesting. As a candidate you also get to know how the person across you made it to where they are now, using the same trainings you would eventually learn.
Interview questions [1]
Question 1
What would you do differently than other potential candidates to become an amazing MT.