The process took 3 months. I interviewed at Enterprise Mobility in Apr 2012
Interview
The HR person that I interviewed with for the first interview was great. She was very friendly and was able to answer all of my questions. When it came time to interview with a branch manager things went down hill. The branch manager was supposed to show me what a normal day is like at the branch but another management trainee ended up quickly showing me around and completely disregarded everything they were supposed to show me on the list. The employees barely acknowledged me at all. The environment was very unprofessional and no one seemed to be enjoying their jobs. By the time I did my second interview, the atmosphere had already been such a turn off that I didn't feel like trying to impress them at all.
The process took 2 weeks. I interviewed at Enterprise Mobility in May 2012
Interview
The process has been long, but worth it. It started with an initial interview regarding why I was interested in the position. I, then, was set up for a second interview with the same interviewer where I was asked scenarios of how I have helped customers in my current position, and I what I did to go above and beyond their expectations. The third interview was with a manager who also worked from home. The questions were scenario based once more, with some more information provided regarding the benefits, pay, hours, etc. I thought that the interview was pretty laid back, and was more like filling out a questionnaire. The only thing that was hard was really trying to delve into my past customer service positions to give specific examples.
Interview questions [2]
Question 1
Tell me about a time where you had to deal with a difficult customer and how were you able to overcome this difficulty?